Customer satisfaction: How to maximize, measure, and market your company's "Ultimate Product"
Hardcover
1989 · New York
by HANAN, Mack & Peter Karp
New York: AMACOM, 1989. Hardcover. Fine/Near Fine. Later edition hardcover. Fine in near fine dustwrapper. Please Note: This book has been transferred to Between the Covers from another database and might not be described to our usual standards. Please inquire for more detailed condition information. (Inventory #: 239068)